24/7 Support
We understand that when your technology doesn’t work, neither does your business. That’s why our Customer Support Center, or CSC, is staffed full time with the best and brightest technology engineers ready and willing to help you. As an Alpheon Assure customer, you will receive:
- Help Desk Support
Help is only one phone call or click away. Your employees can call and email us directly for any technical issue anytime they need us, saving you time and worry. We will work directly with you from the very beginning to develop internal protocol on how and when to contact us.
- Remote Monitoring & Management
We are constantly monitoring your network so that you don’t have to, often catching issues and correcting them before they affect your business. We are also able to troubleshoot 99% of computer and network issues remotely, saving you time and money so you can get back to work.
- On-Site Support Service
With Alpheon Assure, you will receive regular office visits from your account team to help you plan for any issue and technical experts that will inspect the health of your network. And in the case of emergencies, you can dispatch our engineers to come on site to diagnose and remediate any issue.
- Customer Account Management
Alpheon Assure customers receive thorough reporting, regular business review meetings and strategic planning services. Your Alpheon Assure team will also work with your other technology vendors to ensure that your network runs smoothly and seamlessly. Your account team will provide you with strategic guidance to make the best decisions about technology – results that will positively impact your bottom line and productivity.
Management & Maintenance
We proactively monitor your computers, servers, printers, routers and other network devices so that you don’t have to. As a result, we often catch issues and correct them before they affect your business.
- Workstation, Server and Infrastructure Management
We ensure that all computers and servers run at optimum speed, are up to date and safe and secure with the best antispam, antivirus and antispyware applications.
Managed Security Services
Our optional managed security services provide added peace of mind that your technology is secure and safe.
- Firewall Appliances and SSL VPN Appliances
We provide around the clock monitoring and management of your firewall, content filtering, and real-time updates, next business day replacement warranties and gateway antivirus filtering.
- AntiSpam Filtering
Voice Over IP
In today’s connected environment, there is a growing dominance on Internet Protocol (IP) communication networks for business success. IP networks are a viable infrastructure for supporting high-quality, converged networking by bringing voice and data systems together. Converging voice and data into a multi-service network creates several compelling opportunities for achieving business results. By streamlining systems for both your data and Voice over IP (VoIP), business moves to anytime, anywhere communications.
Alpheon designs, deploys, maintains, and monitors a wide range of IP-based telephone solutions, solving requirements from the small single office to advanced enterprise systems. We begin by developing telephony requirements and understanding the future communications needs for your organization. Our technical services team assesses the readiness of your existing network infrastructure, determining the roadmap for optimizing and adapting your network for a VoIP solution.
We prepare all plans using industry standards to ensure investment protection and interoperability between different vendor’s products. Our process produces a sound migration path and a solid network architecture that can effectively handle your needs for today as well as accommodating future expansion.
Alpheon combines industry leading Voice over IP (VoIP) products, certified professionals with years of experience in data networking and voice communications, and proven service and support options to ensure the success of your business telecommunication investment.
