IT the Way It Should Be: Our Guarantee
There are lots of companies that promise to provide technology support. How is Alpheon Assure different?
We are an industry leader. We are ranked as the nation’s #3 provider by MSPmentor.net, the leading, third-party source on the managed services industry and year after year, are named a top MSP in the region.
We’re more than just tech experts. Your account team at Alpheon consists of technology expertise and business consultants with a true understanding of your needs. Our talented team of professionals can troubleshoot any IT issue and are patient, friendly, and dependable. While our senior-level, business-savvy engineers work side by side with you to help you plan for the unexpected.
Together, there is no technology issue we can’t solve.
We eliminate the techno-babble. Technology is increasingly confusing, so we strive to make it simple. With Alpheon, you don’t have to worry about working with tech geeks that speak in seemingly foreign languages – we make technology understandable and useful, and we make it work for you.
The same team is there for you every time you call. Managed service providers are notorious for high turnover rates. But, at Alpheon, we pride ourselves in our employee retention rate – maybe that’s one of the reasons we are consistently named one of the “Best Places to Work” in the Triangle. You can trust that every time you call, the same people will be there for you and will troubleshoot the issue in no time at all. No need to worry about talking to rookie engineers who aren’t familiar with your business.
We do more than react to IT issues. We help you prevent them in the first place. We constantly monitor and manage your network with no interruptions to you so that you can continue on with business as usual.
We understand your business. From day one as your technology partner, we sit down with you and your staff to establish and implement guidelines on how to best work together. These smart processes have been proven over hundreds of client engagements and will save you time and frustration down the road.
However, the proof of how we’re different is best explained in our customers’ words. See for yourself what our customers have to say.
When and where was Alpheon established?
Alpheon was established in the RTP region of North Carolina in 2002.
Who started the company?
We were founded by David Sturdivant and Greg Donovan .
What are your credentials and accreditations?
- We are ranked as the nation’s #3 provider by MSPmentor.net, the leading, third-party source on the managed services industry and year after year, are named a top MSP in the Triangle.
- We are consistently named one of the Triangle’s Best Places to Work by American City Business Journals.
- We have undergone microscopic review and met rigorous standards to become a MSP Alliance Accredited Member.
- We are also proud to be a Microsoft Gold Partner, Dell Enterprise Authorized Partner and VMWare Professional Partner.
Who are some of your customers?
We work with companies of all shapes and sizes across the Southeast, with a high density within the state of North Carolina. They include healthcare practices, accounting firms, life sciences, R&D, real estate companies, legal firms, financial services, banks, and other professional service companies. See our partial customer list.
How do you charge for your services?
Alpheon Assure is priced based on the number of systems in your business on a fixed fee arrangement. This enables customers to easily budget for their annual IT support.
What services does Alpheon provide?
Alpheon provides a complete framework to manage all aspects of technology, from networks and applications to data, voice and security. We employ proven methodologies in our customers’ highly varied environments, enabling us to deliver structure and accountability. We also help our customers objectively assess their technology needs and provide strategic product procurement services.
We have the resources companies require to ensure their systems run properly, operate smoothly and integrate appropriately. As a result, our business customers use technology to improve efficiency and increase their success.
How do you operate as an outsourced IT department?
For companies without internal IT staff, we serve as a virtual IT department, fulfilling all technology needs and becoming a true extension of the organization. We meet regularly with your team, train employees on how to request service tickets and provide regular updates on the health of your network.
How do you work as an extension of an existing IT department?
For companies with internal IT staff, we often handle the routine, day-to-day management of the network so that internal IT staff can concentrate on more strategic projects.
Still have questions? Need more information? Call us at 919-459-1150 to schedule a conversation.
